These Terms & Conditions govern your use of the ben999 platform, including all betting, casino, and wallet services available at ben999.app. By registering an account or placing a wager, you agree to be bound by these terms in their entirety.
These Terms & Conditions address every aspect of the player relationship with ben999 — from account creation through to dispute resolution. The six areas below are covered in full in the sections that follow.
Who may register a ben999 account, the 18+ age requirement, one-account-per-person rule, and the identity verification process that may be requested before withdrawal processing begins.
The rules governing BDT deposits via bKash, Nagad, Rocket, and Upay — including minimum amounts, processing times, and the circumstances under which a withdrawal may be delayed or reviewed.
The terms under which welcome bonuses, reload promotions, and seasonal offers are awarded and wagered. Wagering requirements, eligible games, and the consequences of attempting to abuse promotional terms.
Behaviour that is strictly prohibited on the ben999 platform — including fraud, collusion, use of automated systems, multi-accounting, and chargebacks — and the penalties that apply, up to and including permanent account closure.
How bets are placed and settled across cricket betting, live casino, and slot games. The rules that apply when technical errors occur, how voided bets are handled, and the process for disputing a settlement outcome.
Ben999's obligations and the tools available to players who wish to manage their gambling activity — including deposit limits, session time reminders, cooling-off periods, and self-exclusion requests.
In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:
By accessing the ben999 Platform, creating an Account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree with any part of these Terms & Conditions, you must immediately cease using the Platform and, if you have an existing Account, contact our support team to arrange its closure.
Ben999 reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following the posting of any amendment constitutes acceptance of the revised terms. Material changes will be communicated via a notice displayed on the Platform for a minimum of seven (7) calendar days prior to taking effect.
To be eligible to register a ben999 Account, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:
Each individual may hold only one (1) Account on the Platform. Opening duplicate or multiple Accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in the suspension of all associated Accounts and the forfeiture of all balances therein.
During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, and a valid contact method. Providing false or misleading registration details is a material breach of these Terms & Conditions.
Ben999 reserves the right to request documentary evidence to verify your identity, age, and payment method ownership at any point. This KYC process may include submission of a government-issued photo ID (such as a National ID Card or Passport), proof of address, and confirmation of the payment method used for deposits. Failure to complete the KYC process within the requested timeframe may result in temporary suspension of withdrawal functionality until verification is completed.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any third party, nor allow any other person to access or use your Account.
Ben999 will never ask for your password via email, live chat, or telephone. Any communication purporting to be from ben999 that requests your password should be treated as fraudulent and reported to our support team immediately at [email protected].
All financial transactions on the ben999 Platform are conducted in Bangladeshi Taka (৳). Ben999 does not accept deposits in foreign currencies, and no currency conversion is applied to any transaction on the Platform.
Deposits: The minimum deposit amount is ৳200. Deposits are accepted via bKash, Nagad, Rocket, and Upay. Deposits are credited to your Account balance in real time in the vast majority of cases. In circumstances where a deposit is delayed due to network conditions, it will be credited within a maximum of 30 minutes. If a deposit is not credited within this period, please contact our support team with your transaction reference number.
Withdrawals: The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the most recent deposit, subject to payment provider limits. Standard withdrawal processing time is 30 to 60 minutes. Withdrawals may be subject to additional processing time where KYC verification has not yet been completed or where the withdrawal triggers a manual review under our responsible gaming or anti-fraud procedures.
Ben999 may from time to time offer welcome bonuses, reload bonuses, free bet credits, cashback promotions, and seasonal offers tied to events such as BPL, IPL, Eid, Pohela Boishakh, and other occasions relevant to the Bangladeshi market. All promotions are subject to the specific terms published alongside each offer, in addition to these general bonus terms.
Unless stated otherwise in the specific promotion terms, the following general conditions apply to all Bonus Funds credited to a ben999 Account:
The following conduct is strictly prohibited on the ben999 Platform. You agree that you will not, directly or indirectly:
All bets placed on the ben999 Platform are subject to the specific rules governing the relevant product — cricket betting, live casino, slots, or crash games. These product-specific rules are published within each game or betting market and form part of the overall Terms & Conditions.
Ben999 is committed to providing a safe and responsible gambling environment. We believe that gambling is a form of entertainment and should never be treated as a method of generating income or resolving financial difficulties. The following tools are available to all Account Holders free of charge:
If you are concerned about your gambling behaviour, or about the gambling behaviour of someone you know, please visit our dedicated Responsible Gaming page or contact our support team at [email protected]. We are available 24 hours a day, 7 days a week.
All content on the ben999 Platform — including but not limited to the ben999 brand name, logo, website design, text, graphics, game interfaces, software, and user interface elements — is the intellectual property of ben999 or its licensed content providers, and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms & Conditions. This licence does not permit you to:
To the maximum extent permitted by applicable law, ben999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service.
Ben999's total aggregate liability to you in connection with any claim arising from or related to your use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount of real-money deposits made by you to the Platform in the 30 calendar days immediately preceding the event giving rise to the claim.
Ben999 reserves the right to amend, update, or replace these Terms & Conditions at any time. The revised Terms & Conditions will be posted at ben999.app/terms-conditions with an updated effective date. Where changes are material — meaning they significantly affect Player rights or obligations — ben999 will provide at least seven (7) calendar days' advance notice by displaying a prominent notice on the Platform.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept an amendment, you must close your Account before the amendment takes effect and withdraw any remaining balance.
These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the operation of the Platform. In the event of a dispute between you and ben999 arising from these Terms & Conditions or your use of the Platform, the parties agree to attempt to resolve the matter through good-faith negotiation in the first instance.
If a dispute cannot be resolved through negotiation, either party may refer the matter to an independent dispute resolution process. Ben999's internal dispute resolution process is initiated by submitting a written complaint to [email protected] with the subject line "Formal Complaint". Ben999 will acknowledge all formal complaints within 48 hours and provide a full written response within 14 calendar days.
If you have questions about these Terms & Conditions or wish to exercise any rights described herein — including KYC requests, responsible gaming tool activation, or formal complaint submission — please contact the ben999 support team using the details below.
These Terms & Conditions were last reviewed and updated on 1 January 2026 and supersede all previous versions. The English-language version of these Terms & Conditions is the definitive version and shall prevail in the event of any inconsistency with any translation.
If anything in these Terms & Conditions is unclear, our customer support team is available around the clock to help. You can also browse our FAQ for quick answers.
18+ only. Please gamble responsibly. For help visit our Responsible Gaming page.