ben999 Privacy Policy

This Privacy Policy is issued by ben999, the operator of the online casino and sports betting platform accessible at ben999.app (the "Platform"). Throughout this document, "ben999", "we", "us", and "our" refer to the operating team responsible for the Platform and all services made available through it.

Ben999 acts as the data controller in respect of all personal data collected from players, visitors, and prospective registrants who access or interact with the Platform. As data controller, ben999 determines the purposes and means by which personal data is processed, and is responsible for ensuring that all processing activities comply with applicable data protection principles.

Ben999 collects personal data from you in several ways — directly when you register and use the Platform, automatically as you browse and play, and occasionally from third-party sources such as payment processors and fraud prevention services. The categories of data we collect are set out in the table below.

Ben999 does not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (other than responsible gaming information voluntarily provided by the player), or biometric data unless explicitly required by law and with your prior consent.

Ben999 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent.

• Account Creation and Management: To register your Account, verify your identity and age (18+), maintain your Account settings, and enable you to log in securely to the Platform.
• Transaction Processing: To process deposits made via bKash, Nagad, Rocket, and Upay; to process withdrawal requests; to maintain an accurate record of your BDT wallet balance; and to investigate and resolve any payment disputes.
• KYC and Fraud Prevention: To verify your identity and payment method ownership as required under our responsible gaming and anti-money-laundering obligations; to detect, investigate, and prevent fraudulent, abusive, or otherwise illegal activity on the Platform.
• Service Delivery and Improvement: To provide access to cricket betting, live casino, slots, crash games, and all other Platform features; to diagnose and fix technical issues; to analyse usage patterns and improve the Platform experience for players across Bangladesh.
• Responsible Gaming: To monitor gameplay for signs of problem gambling behaviour; to enforce deposit limits, cooling-off periods, and self-exclusion requests set by the player or imposed by ben999 in accordance with its responsible gaming policy.
• Customer Support: To respond to your enquiries, complaints, and formal dispute submissions; to maintain records of communications for quality assurance and training purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and Platform updates via email or SMS — only where you have given your consent to receive such communications, or where we have a legitimate interest in informing you of offers directly relevant to your Account activity. You may opt out at any time.
• Legal and Regulatory Compliance: To comply with applicable anti-money-laundering obligations, to respond to lawful requests from competent authorities, and to enforce our Terms & Conditions.

Ben999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ben999 — specifically, the Terms & Conditions you accepted upon registration. This covers Account management, transaction processing, and service delivery.
• Legal Obligation: Processing that is required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and obligations to co-operate with lawful authority investigations.
• Legitimate Interests: Processing that is necessary for ben999's legitimate business interests, where those interests are not overridden by your data protection rights. This includes fraud prevention, Platform security, and service improvement analytics.
• Consent: Processing that is based on your freely given, informed, and specific consent — most notably, the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Ben999 does not sell or rent your personal data to any third party. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose of the disclosure.

• Payment Processors: We share relevant financial data with bKash, Nagad, Rocket, and Upay solely to facilitate deposit and withdrawal transactions. These providers process your payment data under their own privacy policies and are not authorised to use it for any other purpose.
• Game Providers: We share technical session data with game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi to deliver live casino games, slots, and crash game content. These providers receive only the data necessary to render the game and record its outcome.
• Identity Verification Services: Where required for KYC compliance, we may share identity documents with authorised third-party verification services. These services are contractually bound to handle your documents securely and to use them only for the verification purpose for which they were supplied.
• Fraud and Security Services: We share IP addresses, device fingerprints, and behavioural data with fraud prevention partners to identify and block suspicious activity. No payment or full identity data is shared for this purpose beyond what is strictly necessary.
• Professional Advisers: We may disclose personal data to lawyers, accountants, or auditors where required in connection with legal proceedings, regulatory audits, or financial reporting, subject to strict confidentiality obligations.
• Law Enforcement and Regulatory Authorities: We will disclose personal data to competent governmental authorities where required to do so by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of any person, or comply with a legal obligation.

Ben999 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to analyse how players interact with our pages. A cookie is a small text file that is stored on your device when you visit a website.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your chosen display settings — to provide a more personalised experience on return visits. They do not track activity across other websites.
• Analytics Cookies: We use anonymised analytics cookies to understand how players navigate the Platform, which pages receive the most traffic, and where technical errors are occurring. This data is aggregated and does not identify individual players.
• Session Cookies: Temporary cookies that expire when you close your browser. These are used to maintain your game session and wallet state during a continuous visit to the Platform.

You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your Account and using most Platform features. Ben999 does not use third-party advertising cookies or behavioural profiling cookies that track you across external websites.

Ben999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, ben999's security programme includes the following controls:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. This applies to all Platform pages, including login, deposit, withdrawal, and account management screens.
• Encrypted Data Storage: Sensitive personal data — including identity documents submitted during KYC and financial records — is stored in encrypted form on secured servers. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within ben999's internal systems is restricted on a strict need-to-know basis. Staff members may only access the personal data necessary for their specific role and are subject to confidentiality obligations.
• Two-Factor Authentication: Internal systems handling personal data are protected by multi-factor authentication requirements for all staff access.
• Regular Security Reviews: Ben999 conducts regular internal security reviews and vulnerability assessments of the Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights, ben999 will notify affected players without undue delay and take immediate steps to contain the breach and prevent further exposure.

Ben999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is subject to an ongoing legal hold or investigation, it will be retained until that matter is resolved, regardless of the standard retention period.

As a player whose personal data is processed by ben999, you have the following rights in relation to that data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". We will respond within 30 calendar days of receiving your request.

• Right of Access: You may request a copy of the personal data that ben999 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request that ben999 delete your personal data where it is no longer necessary for the purpose for which it was collected. Please note that this right is subject to our legal obligations to retain certain records — particularly financial and identity data held for anti-money-laundering compliance purposes.
• Right to Restrict Processing: In certain circumstances, you may request that ben999 restrict its processing of your personal data — for example, while the accuracy of data is being disputed, or while an objection to processing is being assessed.
• Right to Object: You have the right to object to ben999's processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming purposes. You may also object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent — such as the receipt of marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Data Portability: Where processing is carried out by automated means and based on your consent or a contract, you may request that ben999 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another provider.

If ben999 discovers or has reasonable grounds to believe that a person under the age of 18 has registered an Account or provided personal data to the Platform, we will immediately suspend the Account, delete all associated personal data, and refund any deposits made to the Account. We reserve the right to require age verification documentation before processing any withdrawal or before activating Account features.

If you are a parent or guardian and believe that a minor has accessed the ben999 Platform and provided personal data, please contact us immediately at [email protected]. We take all such reports seriously and will investigate without delay.

Ben999 may send you promotional emails or SMS messages about bonuses, new game launches, seasonal offers (such as those tied to BPL, Eid, or Pohela Boishakh), and Platform updates. We will only send you marketing communications where you have given your consent to receive them during the registration process, or where we have a legitimate interest in informing you of an offer directly relevant to your recent Account activity.

• You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe".
• Opting out of marketing communications does not affect transactional communications — we will continue to send you Account security alerts, deposit confirmations, withdrawal notifications, and support responses regardless of your marketing preferences.
• Ben999 does not share your contact details with third-party marketers for the purpose of sending you their promotional communications.
• All marketing communications sent by ben999 will clearly identify ben999 as the sender and will include clear instructions on how to opt out of future communications.

Ben999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. The revised policy will be posted at ben999.app/privacy-policy with an updated effective date.

Where amendments are material — meaning they significantly affect your privacy rights or the manner in which we handle your personal data — ben999 will provide advance notice by displaying a prominent notification on the Platform for a minimum of seven (7) calendar days before the changes take effect. For significant changes, we may also notify you directly via the email address or mobile number registered to your Account.

Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not accept the revised policy, you must cease using the Platform and contact us to arrange Account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to ben999's handling of your personal data, please contact our support team using the details below. We are available 24 hours a day, 7 days a week.

This Privacy Policy was last reviewed and updated on 1 January 2026 and supersedes all previous versions. The English-language version of this Privacy Policy is the definitive version and shall prevail in the event of any inconsistency with any translation.